Refund & Return Policy
We want you to feel comfortable ordering from Eideris. Different return conditions apply depending on whether you are using our voluntary Bamboo Bedding trial, making a standard change-of-mind return, or reporting a faulty product.
Nothing in this policy limits the mandatory consumer rights available in your country or region.
1. 90-Night Bamboo Bedding Trial
Eligible Bamboo Bedding products displaying the “90-Night Comfort Trial” may be opened, washed and used at home for up to 90 calendar days after delivery.
To qualify:
- The product must have been used only for a reasonable household trial.
- All washing and care instructions must have been followed.
- Complete sets must be returned with every included piece.
- The product must be reasonably clean and safe to handle.
- You must provide your order number or other valid proof of purchase.
The trial does not cover accidental damage, stains, strong odours, contamination, pet damage, alterations, improper washing, bleach, excessive heat or use beyond a reasonable household trial.
Customers are responsible for the direct cost of returning products under the voluntary 90-night trial, unless applicable law requires otherwise.
2. Standard 30-Day Returns
Products that do not display the 90-Night Comfort Trial may be returned within 30 calendar days of delivery.
Standard change-of-mind returns must be unused, unwashed, complete and in their original condition, with labels attached where applicable. Original packaging should be included where reasonably possible.
Customers are responsible for return shipping costs for standard change-of-mind returns.
3. Statutory Cancellation Rights
Customers in certain countries or regions may have a statutory right to cancel an online purchase within a specified period after delivery.
Where such rights apply, Eideris will honour the cancellation period, refund requirements and other protections required by the applicable consumer law. Customers remain responsible for direct return costs where permitted by law and where they were informed of this responsibility before purchasing.
Any standard outbound delivery charge will be refunded when required by applicable law. Additional charges for premium or expedited delivery are not refundable beyond the cost of standard delivery unless legally required.
4. How to Start a Return
Before returning anything, email info@eiderisofficial.com with:
- Your order number
- The product you wish to return
- The reason for the return
- Clear photographs or video if the product is damaged, defective or incorrect
Once the return is approved, we will provide the appropriate return address and instructions. The return address may differ from our registered office or the original dispatch location. Do not send products to our registered office or another address without receiving return instructions.
Returns should be sent using a tracked service. Please retain the postage receipt and tracking information until the return has been completed.
5. Damaged, Defective or Incorrect Products
If a product arrives damaged, is incorrectly supplied, is misdescribed or develops a suspected manufacturing defect, contact us as soon as reasonably possible.
Products do not need to remain unused or unwashed for a manufacturing-defect claim. We recognise that some defects only become apparent through normal use or after washing.
Where a fault is confirmed, Eideris will provide an appropriate repair, replacement, price reduction or refund and will cover reasonable return costs, as required by applicable consumer law.
Please do not return a faulty product until we provide instructions.
One-year manufacturing-defect warranty
For products bought directly from Eideris, we offer a voluntary one-year warranty from the date of delivery covering manufacturing defects in materials or workmanship that arise during normal household use and care. This warranty covers manufacturing defects only. It does not cover ordinary wear and tear, accidental damage, misuse, alterations or failure to follow care instructions.
To make a claim within one year of delivery, email info@eiderisofficial.com with your order number, a description of the issue and photographs or video if available. Do not return the item until we give you instructions. If a manufacturing defect is confirmed, we will repair or replace the product at no cost, or refund you if neither is practical. We cover reasonable return costs when we ask for a confirmed defective item to be returned.
This voluntary warranty is separate from the 30-day change-of-mind return period and the 90-Night Bamboo Bedding Trial. It does not limit statutory rights or remedies, which may last longer than one year depending on your country or region.
6. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved voluntary-return refunds will be initiated to the original payment method within 5 business days after we receive and inspect the return. Your bank or payment provider may take additional time to show the payment. Statutory refunds will be processed within the period required by applicable law.
Complete sets and bundles must be returned in full to qualify for a full product refund. Any discount applied to the original order will be reflected in the refund.
7. Exchanges
Contact us if you require a different size or colour. Depending on availability and the destination market, we may offer a replacement, store credit or refund after the original product has been received and approved.
Any replacement sent internationally may be treated as a new shipment for customs and tax purposes.
8. Non-Returnable Products
The following are excluded from our voluntary return programmes:
- Gift cards
- Personalised or custom-made products
- Products clearly identified as final sale before purchase
- Products damaged through misuse, accidental damage or improper care
- Sealed hygiene-sensitive products after the seal has been broken, where the applicable law permits this exclusion
These exclusions do not affect mandatory rights concerning faulty, damaged, incorrect or misdescribed products.
9. Order Cancellations
Orders may be cancelled before processing or dispatch. Contact us as soon as possible after ordering.
If an order has already been dispatched, it cannot normally be cancelled in transit. You may request a return after delivery under the applicable section of this policy.
10. Contact Us
For questions about returns, refunds or exchanges, contact:
Email: info@eiderisofficial.com
Website: https://eiderisofficial.com/