Refund & Return Policy 

At Eideris, we want you to feel completely comfortable with your purchase. Products displaying our 90-Day Comfort Trial—also described as our 90-Night Trial on product pages—may be opened, washed and used at home before you decide whether they are right for you.

Our voluntary trial is provided in addition to your statutory consumer rights.

1. 90-Day Comfort Trial

You may request a return within 90 calendar days of receiving an eligible product.

During the trial, you may open, wash and use the product as reasonably intended. To qualify for a return:

  • The product must have been used only for a reasonable household trial.
  • All care instructions must have been followed.
  • Complete sets must be returned with every included piece.
  • The product must be returned reasonably clean and safe to handle.
  • You must provide your order number or other valid proof of purchase.

Products damaged through misuse, improper washing or care, alterations, accidental damage, excessive staining, strong odours, contamination or other treatment beyond a reasonable trial may not qualify.

2. Standard and Statutory Returns

Products that do not display the 90-Day Comfort Trial may be returned within 30 days of delivery, provided they are unused, unwashed and returned in their original condition.

The Eideris trial does not replace or restrict any rights provided by applicable consumer law. UK customers may have a statutory right to cancel an online order within 14 days of delivery and then a further 14 days to return it. Faulty, damaged, incorrectly supplied or misdescribed products remain covered by your statutory rights.

3. How to Start a Return

Before sending anything back, email info@eiderisofficial.com with:

  • Your order number
  • The product you wish to return
  • Your reason for returning it
  • Photographs where the product is damaged, defective or incorrect

Once approved, we will provide return instructions and the appropriate return address. Please do not return products without contacting us first.

4. Return Shipping

Customers are responsible for return shipping costs for voluntary trial and change-of-mind returns, unless applicable law requires otherwise.

Eideris will cover reasonable return costs where a product arrived damaged, defective or incorrect.

We recommend using a tracked shipping service. Eideris cannot be responsible for return parcels that are lost before reaching us.

Original delivery charges are not refundable under the voluntary 90-Day Comfort Trial, except where required by law. Where statutory cancellation rights apply, eligible standard delivery charges will be refunded as required.

5. Refunds

We will inspect the returned product and confirm the outcome by email.

Approved refunds will be issued to the original payment method within 5–10 business days of inspection. Your bank or payment provider may require additional processing time before the refund appears.

Any promotional discount applied to the original order will be reflected in the refund. Complete sets and bundles must be returned in full to receive a full product refund.

6. Exchanges

If you would prefer a different size or colour, contact us using the same return process.

Once the original product has been received and approved, we can arrange a replacement or store credit. If the requested replacement is unavailable, we will issue an eligible refund.

7. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact info@eiderisofficial.com as soon as reasonably possible with your order number and photographs of the issue.

Where confirmed, we will arrange an appropriate replacement, repair or refund and cover reasonable return costs. Nothing in this policy limits your statutory rights concerning faulty or misdescribed goods.

8. Non-Returnable Items

The following are excluded from our voluntary return programme:

  • Gift cards
  • Personalised or custom-made products
  • Products clearly marked as Final Sale before purchase
  • Products damaged through misuse or improper care

These exclusions do not affect your statutory rights if an item is faulty, damaged, misdescribed or incorrectly supplied.

9. Order Cancellations

Orders may be cancelled before they are processed or dispatched. Contact us as soon as possible after ordering.

If an order has already been dispatched, it cannot be cancelled in transit, but you may request a return after delivery.

10. Contact Us

For questions about returns, refunds or exchanges, contact:

Email: info@eiderisofficial.com
Website: https://eiderisofficial.com/