Shipping & Delivery Policy
Eideris ships Bedding and Home & Living products to the countries and regions available at checkout.
1. Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Once an order has been dispatched, we will send a confirmation email containing the available tracking information.
Processing may take longer during unusually busy periods. If a significant delay affects your order, we will contact you using the details provided at checkout.
2. Delivery Availability and Cost
Available delivery services and any applicable charges are displayed at checkout for the customer’s destination.
Where free standard delivery is advertised for your location, it will be provided without a minimum order value unless a different condition is clearly shown before checkout.
3. Estimated Delivery Times
Our average delivery timing is:
- Order processing: 1–3 business days
- Transit after dispatch: 3–12 business days
- Estimated total: approximately 4–15 business days
Most orders arrive within approximately 7 business days after dispatch. Actual timing can vary depending on the destination, carrier, seasonal demand and customs clearance.
Delivery dates are estimates rather than guarantees unless a guaranteed service is expressly identified.
4. Tracking
Where tracking is available, a tracking link will be sent after dispatch. Tracking information may take up to 24 hours to update.
Contact info@eiderisofficial.com if tracking has not appeared or your parcel is substantially overdue.
5. Duties, Taxes and Customs
Depending on the destination and checkout service, applicable duties and taxes may be included in the displayed price or calculated and collected during checkout.
If charges are not collected at checkout and the customer may be responsible for import charges upon delivery, this will be disclosed where reasonably possible and as required by applicable law.
Customers using Shopify Managed Markets should not normally be asked to pay duties or taxes again on delivery when those amounts were included or collected at checkout.
Customs inspections may occasionally delay an international shipment.
6. Incorrect Addresses
Customers should check their delivery details carefully before placing an order. Contact us immediately if an address needs to be corrected.
Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law and where Eideris cannot correct the address before dispatch.
7. Lost, Damaged or Delayed Parcels
If your order is lost or arrives damaged, contact us with your order number and any supporting photographs.
Eideris remains responsible for the order until it is delivered to the customer or an authorised recipient, except where the customer independently arranged a carrier that was not offered by Eideris or where applicable law provides otherwise.
We will investigate the shipment and provide an appropriate replacement or refund where required.
8. Order Cancellations
Orders may be cancelled before processing or dispatch. Contact us as soon as possible after ordering.
If an order has already been dispatched, it cannot normally be cancelled in transit. You may request a return after delivery under our Refund & Return Policy.